Strategic Partner Plan
At Ngeek, we understand that each company is unique, and that is why we offer our exclusive service: the STRATEGIC PARTNER PLAN. This comprehensive plan addresses the specific needs of your IT infrastructure, optimizing web security, speed and control.
Tune Up Documentation (TUD)
This package of consultative processes focuses on guaranteeing that the information on the platforms is available when required, with the necessary detail and quality.
Therefore, this package is responsible for preparing or updating the technical and specialized documentation of the solution, with an architectural approach; which is vital to perform troubleshooting or any modification on the platform.
- Architecture (Logical diagram)
- Architecture (Physical diagram)
- Detail engineering update
Advance Consulting Services (ACS)
These processes aim to modify the approach from reactivity to proactivity, managing to anticipate any eventuality that may arise on the platform and minimizing service downtime.
For this, a detailed analysis of the platform is carried out, seeking to get the most out of it, in order to generate value for the client. It could be called a 360 assessment, where different points of the solution are taken into account, such as:
- Support contract verification
- Vulnerability scan
- App new features
- Box life cycle validation (End of life)
- Capacity planning analysis
- Configuration analysis (best practice)
- Analysis of use, value addition and competitiveness of the solution
Best Actualization Version (BAV)
Here an analysis is carried out prior to the update, where the current version is evaluated against the possible alternatives recommended by the manufacturer and emphasizing the services or solutions that go through the appliance. All this is done following the framework recommended by ITIL for the change process for which it is delivered: minute schedule, rollback plan, risk analysis, impact analysis and path of updates (when necessary)
In order to minimize risks and guarantee a more transparent update, an update laboratory is carried out within the analysis
- Version Analysis (As-Is To-Be)
- Release analysis
- Risk analysis
- Impact analysis
- Update path
- Update plan
- Update minuteogram
- Return plan (Rollback)
Ngeek Community (Ntalk)
It is aimed at the transfer of knowledge in a timely manner, that is, with this package we can impart knowledge of the best practices on the platform, as well as the new features that are coming out on them, in order to get the most out of them. .
- Best Practices Talks
- New feature talks
- Talks about solutions of interest to the business
Specialized Technical Advisoring (STA)
This package focuses on specialized technical support (architect) for existing or new platforms that you want to set up.
This consultative offer offers the possibility for our clients to rely on our architects for modifications or implementation of new services and/or platforms.
- Analysis of architectures of new solutions
- Logic diagram
- Physical diagram
Queries?
