Our comprehensive platform management service encompasses a variety of activities designed to ensure optimal performance and continued stability of your systems. In a 24/7 operating environment, we proactively manage incidents and requirements, ensuring a quick and effective response.
When situations arise that require validation of events on managed devices, we make timely escalations to the manufacturer. This process is carried out through our NCS (Ngeek Consulting Services) platform, where we update the case with the manufacturer daily. This transparency allows us to observe the progress of each case and make direct requests.
In the event of hardware failures, we apply an efficient Return Merchandise Authorization (RMA) process, taking care of changing equipment or licenses. We provide a comprehensive strategy to minimize risk during the equipment replacement process, ensuring a smooth transition.
To support the role of platform administrator, our remote resource is responsible for the operation and well-being of the system. This professional works closely with our Ngeek engineering team to keep the platform running optimally.
Additionally, we execute best practices in accordance with manufacturer recommendations to optimize the performance of balanced or assured appliances and applications. We carry out an exhaustive assessment of the platform, evaluating its status and configuration. This diagnosis, once obtained, allows us to develop a detailed work plan for the remeasurement of the findings, ensuring alignment with the manufacturer’s best practices. We are committed to implementing solutions that maximize the efficiency and security of your technological infrastructure.
During the execution of the administration contract and in order to guarantee compliance with the scope, deliverables may be available as required in each case:
- Inventory database and platform configurations.
- Management of physical resource consumption statistics, Capacity Planning.
- Report on changes and best practices to implement.
- Monitoring of patching and security bulletins.
- Generation of platform update and patching plans.
- Documentation of operation manuals.
- Daily Log Management.
- Weekly backups of the platform or when changes are generated.
- Support in the creation of designs for balanced services.
- Support in the deployments of new configurations.
- Management for opening cases with factory through the associated channel.
- Management to enforce the tasks, activities, that are committed to the associated channel or factory.
- Support for incidents and/or problems.
- Reports or monthly reports in electronic format.
As part of our preventive maintenance activities, we carry out proactive analysis, assessment and adjustments on the platforms offered. This strategy aims to minimize problems and ensure that your systems are always updated according to the needs of your entity.
We carry out an exhaustive review of the consistency of the backups implemented in the solution, ensuring their integrity and availability at all times. This guarantees quick recovery in case of any eventuality.
To maintain the stability and optimal performance of your platform, we use specialized tools for detecting, diagnosing, and resolving new developments. All actions and solutions applied are documented in writing for complete transparency and traceability.
The configuration, tuning and regular review of platform reports and logs are fundamental to our support approach. This allows us to proactively identify and address any anomalies and continually optimize your system performance.
We make sure to keep the firmware levels of the solutions offered up to date, following the latest stable versions released by the manufacturer. This practice is essential to ensure the security and compatibility of your systems.
It should be noted that critical activities, such as installation, parameterization, configuration, maintenance, functional testing and fine-tuning of the renewed platform, are carried out by our professionally certified personnel, guaranteeing the application of the manufacturer’s best practices in each step of the process. We are committed to providing comprehensive support that not only addresses immediate incidents but also continually optimizes and strengthens your platforms.
What other points do we address?
- We maintain an updated knowledge database.
- We analyze and manage the notifications generated by monitoring tools
- We manage the capacity of the managed elements. Thus guaranteeing its good use.
- Continuous update management of managed hardware and software elements.
- We create, update and/or maintain architectural designs and their corresponding diagrams.
- Periodic evaluations (assessments) of management of managed services
- Management of action, corrective and improvement plans on the implemented solution.
- We perform DRP testing of managed components.
- Support of the platform administrator role.
- We guarantee recovery scenarios for managed services.
- We participate in the different stages of the projects, always guaranteeing technical support.
- We provide support to meetings related to the solution and technical assistance.
- We manage the capacity of the elements managed in the proposed and implemented solution.
- We generate and deliver monthly management reports
- We manage and/or update the technical documentation and procedures corresponding to the administration
- We generate administration guides, management, implementations, personalized architectures.
Queries?
