Business Optimization with Ngeek:

Discover our STRATEGIC PARTNER PLAN

Strategic Partner Plan

At Ngeek, we understand that every company is unique, which is why we offer our exclusive service: the STRATEGIC PARTNER PLAN. This comprehensive plan addresses the specific needs of your IT infrastructure, optimizing web security, speed, and control.

Tune Up Documentation (TUD)

This package of consultative processes focuses on ensuring that platform information is available when needed, with the necessary detail and quality.

Therefore, this package is responsible for creating or updating the technical and specialized documentation of the solution, with an architectural focus, which is vital for carrying out troubleshooting or any modifications to the platform.

Advance Consulting Services (ACS)

These processes aim to shift the approach from reactive to proactive, allowing us to anticipate any potential issues on the platform and minimize service downtime.

For this, a detailed analysis of the platform is conducted to maximize its potential and generate value for the client. This could be called a 360° assessment, taking into account different aspects of the solution such as:

Support Contract Verification
Vulnerability Analysis
Implementation of New Features
Lifecycle Validation of Devices (End of Life)
Capacity Planning Analysis
Configuration Analysis (Best Practices)
Analysis of Utilization, Value Addition, and Solution Competitiveness

Best Actualization Version (BAV)

Here, a pre-update analysis is conducted, evaluating the current version against the possible alternatives recommended by the vendor, with an emphasis on the services or solutions passing through the appliance. All of this is carried out following the ITIL-recommended framework for the change management process, for which a timeline and "rollback" plan are provided., risk analysis, impact analysis, and update path (when necessary)

In order to minimize risks and ensure a smoother update, an update lab is conducted as part of the analysis.

Análisis de versiones (As-Is To-Be)
Análisis de release
Análisis de riesgo
Análisis de impacto
Path de actualización
Plan de actualizaciones
Minutograma de la actualización
Plan de retorno (Rollback)

Ngeek Community (Ntalk)

It is focused on knowledge transfer in a targeted manner; with this package, we can provide training on best practices for the platform, as well as new features as they are released, in order to maximize their benefits.

Specialized Technical Advisoring (STA)

This package focuses on specialized technical support (architect) for existing platforms or new ones to be deployed.

This consulting offering provides our clients with the opportunity to rely on our architects for modifications or implementation of new services and/or platforms.

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